Legal
Refund & Cancellation Policy
Last updated: 16 June 2026
1. 7-Day Money-Back Guarantee
We offer a full refund on any first-time paid subscription within 7 calendar days of the original charge, no questions asked. To request a refund, email billing@sassyfolio.com from the email address on the account, including the order ID or transaction reference.
2. Subscription Cancellations
You may cancel an active subscription at any time from your dashboard → Billing. Your plan remains active until the end of the current billing period, after which it will not renew. We do not pro-rate refunds for partially-used billing periods outside of the 7-day window.
3. Refund Processing Times
- Stripe / PayPal (USA & international cards): 5–10 business days back to the original card.
- bKash: 3–7 business days, credited to the originating bKash wallet.
- Nagad: 3–7 business days, credited to the originating Nagad wallet.
- Rocket (DBBL): 5–10 business days, credited to the originating Rocket account.
- SSLCommerz (cards / internet banking BD): 7–14 business days per issuer policy.
4. Non-Refundable Items
- Custom domain registration fees paid to upstream registrars.
- One-time professional-services or migration fees once work has begun.
- Subscription renewals after the initial 7-day window.
- Add-on credits already consumed (AI writing, exports, etc.).
5. Chargebacks & Disputes
Please contact us before raising a chargeback — most issues are resolved within one business day. Accounts with active disputes may be suspended pending resolution under our payment-processor agreements (Stripe, PayPal, SSLCommerz, bKash Merchant, Nagad Merchant).
6. Contact
Billing questions: billing@sassyfolio.com
General support: support@sassyfolio.com